Shipping policy
We aim to provide fast, reliable, and affordable shipping for all orders.
1. Processing Time
All orders are processed within 24–48 hours (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
We offer fast shipping with an estimated delivery time of:
3–7 business days
Delivery times may vary depending on courier performance, customs checks, and peak seasons.
3. Shipping Fees
We offer simple and transparent shipping rates:
- 🟢 Free Shipping on orders over £50
- 🔵 Orders under £50: £5 shipping fee
Shipping fees will be automatically calculated at checkout.
4. Shipping Methods
We use trusted logistics partners to ensure safe and timely delivery.
All orders are shipped with tracked delivery, and tracking details will be provided via email once your order is dispatched.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your order at any time using the courier’s official tracking system.
6. Delivery Delays
While we aim for 3–7 business days delivery, delays may occasionally occur due to:
- Weather conditions
- Customs inspections
- High order volumes (e.g. holidays or promotions)
We are not responsible for delays caused by third-party courier services.
7. Incorrect Shipping Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Orders delivered to incorrect addresses provided by the customer
- Failed deliveries due to incomplete or incorrect address details
If you notice an error, please contact us immediately after placing your order.
8. Lost or Missing Packages
If your order is delayed beyond the estimated delivery time:
- Please contact us within 7 days
- We will work with the courier to investigate
- If confirmed lost, we will offer a replacement or refund